Privacy Policy

1. Introduction
Waldorf GmbH (“the Company”) is committed to protecting the privacy and personal information of its customers. This privacy policy explains how we collect, use, disclose, and protect the information you provide to us when using our website or purchasing our products.

2. Information We Collect
a. Personal Information: When you place an order or create an account on our website, we may collect personal information such as your name, email address, shipping address, billing address, and contact number.
b. Payment Information: We may collect and store payment-related information necessary to process your orders, including credit/debit card details, bank account information, and billing addresses.
c. Website Usage Information: We may collect non-personal information, such as your IP address, browser type, operating system, and website usage data through cookies and similar technologies. This information helps us analyze website traffic, enhance user experience, and improve our services.

3. Use of Information
a. Personal Information: We may use your personal information to process and fulfill your orders, communicate with you regarding your purchases, respond to your inquiries, provide customer support, and send you promotional offers and updates if you have opted in to receive them.
b. Payment Information: Your payment-related information will be used solely for the purpose of processing payments and preventing fraudulent activities.
c. Website Usage Information: We may use website usage information to analyze and improve the performance and functionality of our website, personalize your online experience, and measure the effectiveness of our marketing efforts.

4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we will securely dispose of or anonymize it.

5. Disclosure of Information
a. We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and IT service providers. These third parties are contractually obligated to protect the confidentiality and security of your personal information.
b. We may also disclose your personal information if required by law, to respond to legal requests, enforce our terms and conditions, or protect our rights, property, or safety.

6. Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights
a. You have the right to access, correct, update, or delete the personal information we hold about you. You can do this by contacting us using the contact details provided at the end of this policy.
b. You may choose to opt out of receiving promotional emails or newsletters from us by following the unsubscribe instructions included in those communications.

8. Changes to this Privacy Policy
We reserve the right to update or modify this privacy policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

9. Contact Us
 If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, please contact us at:

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